Community Lead
АльфредоCould you please tell me how long it takes for support to respond, and what measures you take regarding scams by your members? After making two deposits, I was blocked by all my banks due to "unauthorized transfers."Support responds and tries to resolve such situations by requiring the removal of complaints from the senders.
This may not always be possible due to insufficient time or other conditions.
Unfortunately, the number of such blockages under Federal Law No. 161, both justified and often unjustified, has increased manyfold since the beginning of the year, as new rules for their application have been added for banks.
It is best to prevent the possibility of complaints by obtaining confirmation from buyers that they are the actual senders at the time of the transaction, and to return the funds to the sender if any suspicions arise.